Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
You can place an order directly through our website by selecting a product, choosing the correct size or variant (if applicable), and completing checkout. After payment confirmation, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
Orders are processed quickly. Changes or cancellations cannot be guaranteed. If you need assistance, contact us immediately via email: info@avyralondon.com
Shipping
Where do you ship?
AvyraLondon currently ships within the United Kingdom.
What are the delivery times?
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Processing: 2–3 business days
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Transit: 4–9 business days
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Total delivery estimate: 6–12 business days
Delivery times are estimates and may vary due to carrier delays.
Do you offer free shipping?
Yes. We offer free standard shipping on all UK orders.
Will I receive tracking information?
Yes. You will receive a shipping confirmation email with tracking once available.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy starting from delivery. Items must be unused, unworn, in original packaging, and include proof of purchase.
Customers pay return shipping unless the item is defective, damaged, or incorrect.
How do I request a return?
Email info@avyralondon.com. If approved, we will send return instructions.
When will I receive my refund?
Refunds are issued within 10 business days after inspection. Your bank may take additional time.
Products
Are product images accurate?
We strive for accuracy. Minor color differences may occur due to screens or lighting.
How do I choose the correct size?
Sizing guides are available on product pages. Contact us if unsure.
Payments
What payment methods do you accept?
We accept secure payments through trusted providers, including major credit/debit cards and digital payment options displayed at checkout.
Is my payment information secure?
Yes. All transactions use encrypted payment systems. We never store full card details.
Account & Support
Do I need an account to order?
No. Guest checkout is available. Accounts are optional.
How can I contact support?
Email: info@avyralondon.com
Business hours (GMT):
Monday – Friday | 09:00 – 17:00
Weekends | 11:00 – 16:00
Company Information
Who operates AvyraLondon?
AvyraLondon is operated by Ecomora, a company registered in the Netherlands.
Where can I find your policies?
All policies (Shipping, Returns, Privacy, Payment, Terms) are available under Our Policies on our website.
Need more help?
If your question isn’t listed, contact us at:
📧 info@avyralondon.com
Phone: +44 20 3807 3224
We aim to respond within 24 hours on business days.