Privacy Policy

Last updated: February 2026

AvyraLondon (“AvyraLondon”, “we”, “us”, or “our”), operated by Ecomora, operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). AvyraLondon is powered by Shopify, which enables us to provide the Services to you.

AvyraLondon is a brand operated by Ecomora, registered in the Netherlands.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following types of personal information depending on how you interact with our Services:

Contact details: name, email address, phone number, shipping address, and billing address
Order and transaction details: items purchased, order history, returns, exchanges, and customer service communications
Payment information: payment method details needed to process transactions (processed by our payment providers; we do not store full card details)
Account information: login details, preferences, and settings
Device and technical information: IP address, browser type, device identifiers, network connection
Usage data: pages viewed, interactions, and browsing activity
Customer support information: details provided when contacting us

2. Sources of Personal Information

We collect personal information from:

You directly (orders, account creation, contact forms)
Automatically through cookies and similar technologies
Service providers such as Shopify, payment processors, analytics, and shipping partners
Third parties where permitted by law

3. How We Use Your Personal Information

We use personal information to:

Provide and operate the Services (payments, shipping, returns, support)
Communicate about orders and requests
Improve website performance and customer experience
Send marketing communications where permitted
Prevent fraud and secure transactions
Comply with legal obligations

4. How We Share Personal Information

We may share information:

With Shopify and service providers
With payment processors
With logistics partners
With analytics and marketing partners
With authorities when legally required
During business restructuring

We do not sell personal information in the ordinary sense of selling data for money.

5. Cookies and Similar Technologies

We use cookies to operate the website, remember preferences, and understand usage. You can manage cookies in your browser settings.

6. Shopify and Third-Party Services

Shopify hosts our store and processes data under its own privacy policy. Third-party tools may also collect information under their own policies.

7. Children’s Privacy

Our Services are not intended for children. If a child has provided personal information, contact us to request deletion.

8. Security and Data Retention

We take reasonable measures to protect personal information. We retain information only as long as necessary to provide Services, comply with laws, resolve disputes, and maintain records.

9. Your Rights and Choices

Depending on your location, you may have rights including:

Access
Deletion
Correction
Data portability
Opt-out of marketing emails

EEA/UK residents may also object to or restrict processing and withdraw consent.

To exercise rights, contact us using the details below.

10. International Transfers

Your information may be processed outside your country. We rely on recognized safeguards such as standard contractual clauses when required.

11. Changes to This Privacy Policy

We may update this policy. The newest version will always appear here with an updated date.

12. Contact Information

If you have questions about this Privacy Policy, contact us:

Store name: AvyraLondon
Company name: Ecomora

Business address:
Galgenweg 48
4761KN Zevenbergen
North Brabant
Netherlands

Warehouse address:
35 Springfield Rd
Welling DA16 1QN
United Kingdom

Company number: 99462087

VAT number: NL005388632B57
Phone: +44 20 3807 3224
Email: info@avyralondon.com

Business hours:
Monday – Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond within 24 hours.

CLEAR PRODUCT DETAILS

All essential product information is clearly listed on the product page, so you know exactly what you’re purchasing before placing an order.

CUSTOMER SUPPORT

Our customer support team is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

All payments are processed securely through trusted payment methods. Your payment information is protected according to standard security practices.

30-DAY RETURN POLICY

Return information is available on our returns page. Customers are advised to review the applicable conditions before completing a purchase.